Payment and credit card information

For Appia, Bid Express (at www.bidexpress.com) and Doc Express users

In this article:

• Access the billing portal
• Cancel a Bid Express subscription
• Cancel a Doc Express subscription

The billing portal displays your paid service subscriptions and payment information. Most services will let you know if you are performing an action that requires a subscription and will provide a link on how to subscribe. You can't subscribe to any services from the billing portal.

Once you're subscribed to a service, you will be billed each month on the day you start your subscription.

Access the billing portal

To manage your billing information, click the profile icon in the upper right corner of any Infotech application and select Account settings. Click Actions, then select Manage Billing. From the portal, you can do the following actions:

Add a payment method

1. In the billing portal, click Add payment method.
2. Enter your card number, expiration date, CVC, and ZIP code.
3. Click Update.
4. Click Return to Infotech to exit the billing portal.

Click the action menu next to the new payment method and select Make default if you want this card to be charged for your subscription. 

Download invoices and receipts

The Invoice History section of the billing portal displays your transaction history, including the product, amount, and date.

Click an invoice to view its details. Click Download invoice or Download receipt to save a copy.

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Cancel a Bid Express subscription

Your Bid Express subscription will remain active until your billing date. You can submit a bid even if your subscription ends before the bid deadline.

1. Click the profile icon in the upper right corner of any Infotech application and select Account settings.
2. Click Actions, then select Manage Billing to access the billing portal.
3. Locate your Bid Express subscription and click Cancel subscription.
4. On the confirmation page, click Cancel subscription to confirm.

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Cancel a Doc Express subscription

Your Doc Express subscription will end based on the terms of your license agreement. If you no longer want your email address associated with your Doc Express account, your system manager can remove you from the employees list on their My Account page.

If you are the only person in your employee list, please contact Customer Success at [e-mail] or [phone].